
Participants brainstorm elements of good customer service and business signage.
When asked to put pen to paper, in this case fingers to keyboard, and tell of my recent experiences in the Solomon Islands, I am at a loss for words. Now I can hear those who know me, sneer and scoff, however I do find it difficult to emotionally and descriptively connect you, the reader.
Applying for the manager’s inspiration scheme for the second time, I did not think I would be lucky enough to be chosen to represent The Body Shop and my store yet again. My last inspiration scheme was in the Solomon Islands in 2005, a rich and rewarding experience in many ways humble, transparent and perspicuity.
Each day we worked to a flexible agenda, allowing time for ideas to be grown, shared, and expanded upon. The participants walked in barefoot, kayaked across rough waters, opened businesses and took piccaninny’s to school each day and arrived before class, just to believe in what we, The Body Shop team had to offer was going to change their way of life. Not knowing they were changing our way of life. Going through many elements and strategies of business planning, we encountered all types of people within our class, the clown, the operator, the strategist, the idealist, the talker, and the friend, mostly we encountered gratitude.
The only language we discovered was one of friendship. The Solomon Islanders have a saying, "we are not very good at saying hello, but we are great at saying goodbye". The Islanders are very shy, reserved, and quiet, but don't let that fool you, once they get to know you, you will have a friend for life. All of the Body Shop team have been in constant contact with the participants from our workshop, helping to continue the solid foundation of work we helped lay.




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